Privacy Policy

Care Wings United Pty Ltd (“Care Wings,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme Act 2013 (Cth). This Privacy Policy explains how we collect, use, disclose, and protect your personal information as an NDIS provider.

1. Collection of Personal Information:

We may collect the following types of personal information from you:

• Personal details such as name, address, date of birth, and contact information
• Health information and disability-related information necessary to provide NDIS services
• Financial information for billing purposes
• Information related to your interactions with us, such as records of correspondence and support services provided

2. Use of Personal Information:

We use your personal information for the following purposes:

• To provide NDIS-funded services and support in accordance with your NDIS plan
• To manage and administer our relationship with you as an NDIS participant or their representative
• To communicate with you regarding your services, appointments, and any changes or updates
• To comply with our legal obligations under the NDIS Act and other applicable laws

3. Disclosure of Personal Information:

We may disclose your personal information to:

• Other healthcare professionals or service providers involved in your care and support
• NDIS Quality and Safeguards Commission or other regulatory bodies as required by law
• Third-party service providers who assist us in delivering our services, such as IT providers and billing services

4. Security of Personal Information:

We are committed to protecting the security of your personal information and have implemented appropriate technical and organizational measures to safeguard it against unauthorized access, use, modification, or disclosure.

5. Access and Correction of Personal Information:

You have the right to access the personal information we hold about you and request corrections if necessary. Requests for access or corrections should be made in writing to our Privacy Officer using the contact details provided below.

6. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the NDIS framework. We encourage you to review this Privacy Policy periodically for any updates.

7. Contact Us:

If you have any questions about this Privacy Policy or our practices, please contact us at info@carewings.com.au.